Frequently Asked Questions

Quick Answers to Your Top Questions

Care Requirements FAQ

What do crested geckos eat?

Crested geckos primarily enjoy a diet of specially formulated gecko food, which is typically a powdered mix that you can easily prepare. They also appreciate occasional treats like live insects, such as crickets or dubia roaches, which provide additional protein and enrichment.

How do I set up the perfect habitat for my crested gecko?

A glass terrarium is ideal for crested geckos, with plenty of vertical space for climbing. Include branches, leaves, and hiding spots to mimic their natural environment. Keep the humidity level between 40-60% and maintain a daily temperature around 72-78°F and an evening temp around 67-70°F.

How often should I clean my gecko’s enclosure?

Spot-cleaning the enclosure can be done daily by removing any waste or uneaten food. A more thorough cleaning, including replacing substrate and wiping down the glass, should be done every 2-4 weeks depending on the size of the enclosure.

How can I tell if my crested gecko is healthy?

A healthy crested gecko will have bright, alert eyes, smooth skin, and a good appetite. They should be active and exhibit normal behaviors like climbing and exploring their environment. If you notice any signs of lethargy, weight loss, or difficulty shedding, it’s best to consult a reptile veterinarian.

Can I handle my crested gecko?

Yes! Crested geckos are generally gentle and tolerate handling well, especially if they’re used to it from a young age. Start with short handling sessions and gradually increase the time as your gecko becomes more comfortable. Always handle them gently and avoid sudden movements.

What should I do if my gecko refuses to eat?

It’s not uncommon for crested geckos to occasionally refuse food, especially during periods of stress or shedding. Ensure that their environment is comfortable, with the right temperature and humidity levels. If they continue to refuse food for more than a week or show signs of illness, consult a veterinarian.

How long do crested geckos live?

With proper care, crested geckos can live up to 15-25 years in captivity. Ensuring a healthy diet, appropriate habitat, and regular veterinary check-ups will help your gecko live a long, happy life.

Learn How to Care for Your New Gecko

Shipping FAQ

What is the Gecko Success Kit?

We provide a complimentary Gecko Success Kit with each order, designed to give you a strong foundation for your new pet’s care. The Success Kit includes essentials like starter food, care instructions, and other helpful items to make settling in easy for your gecko. While enclosures are not included due to shipping limitations, the Success Kit ensures you have nearly everything you need to get started on the right foot.

How will my gecko be shipped?

Your gecko will be shipped using FedEx’s hub-to-hub service, which we’ve found to be the safest method for live animal transportation. Instead of delivery to your doorstep, we ship your gecko to a convenient FedEx hub near you, where it will be safely held for pickup. This process minimizes time in transit and reduces exposure to temperature fluctuations, ensuring your gecko arrives healthy and stress-free. We’ll work closely with you to select the best hub location for a smooth and convenient pickup experience.

Why does the weather affect shipping times?

The health and safety of your gecko is our top priority, so we closely monitor weather conditions to ensure safe travel. Extreme temperatures—too hot or too cold—can pose risks during transport. To prevent any harm to your gecko, we may occasionally delay shipments until conditions are optimal. Typically, shipments occur within 7 to 10 business days of your order, pending favorable weather conditions.

When can I expect my gecko to arrive?

We aim to ship orders within 7 to 10 business days, depending on weather conditions and FedEx scheduling. Once shipped, your gecko will arrive at your designated FedEx hub within 24 hours or less. You’ll receive a tracking number to monitor its journey, and we’ll keep you updated every step of the way to ensure you know exactly when to expect your new pet.

How do we choose the best FedEx hub for pickup?

For the safety of your gecko, we require pickup at a FedEx hub. Be sure to bring a photo ID to the FedEx Hub for pickup. We’ll collaborate with you to determine the most convenient hub location, ensuring a safe and easy pickup experience. If you have specific preferences, please let us know, and we’ll do our best to accommodate them while maintaining the highest standards for your gecko’s safety.

How should I prepare for my gecko’s arrival?

To ensure a smooth transition, have your gecko’s enclosure set up before arrival. Ensure the enclosure is secure, well-ventilated, and includes appropriate heating, humidity control, and hiding spots. Prepare the habitat with a shallow water dish, food, and a designated area for your gecko to explore and feel safe. Review our care guidelines to ensure you’re fully prepared to welcome your new gecko into a comfortable and stress-free environment.

What should I do when my gecko first arrives?

When your gecko arrives, allow it time to acclimate to its new home. Place it gently in the prepared enclosure and give it some quiet time to adjust. Avoid handling your gecko for the first few days as it settles in, ensuring it feels secure in its surroundings. Monitor for any signs of stress, and make sure the temperature and humidity levels in the enclosure meet its needs.