We provide a complimentary Gecko Success Kit with each order, designed to give you a strong foundation for your new pet’s care. The Success Kit includes essentials like starter food, care instructions, and other helpful items to make settling in easy for your gecko. While enclosures are not included due to shipping limitations, the Success Kit ensures you have nearly everything you need to get started on the right foot.

Your gecko will be shipped using FedEx’s hub-to-hub service, which we’ve found to be the safest method for live animal transportation. Instead of delivery to your doorstep, we ship your gecko to a convenient FedEx hub near you, where it will be safely held for pickup. This process minimizes time in transit and reduces exposure to temperature fluctuations, ensuring your gecko arrives healthy and stress-free. We’ll work closely with you to select the best hub location for a smooth and convenient pickup experience.

The health and safety of your gecko is our top priority, so we closely monitor weather conditions to ensure safe travel. Extreme temperatures—too hot or too cold—can pose risks during transport. To prevent any harm to your gecko, we may occasionally delay shipments until conditions are optimal. Typically, shipments occur within 7 to 10 business days of your order, pending favorable weather conditions.

We aim to ship orders within 7 to 10 business days, depending on weather conditions and FedEx scheduling. Once shipped, your gecko will arrive at your designated FedEx hub within 24 hours or less. You’ll receive a tracking number to monitor its journey, and we’ll keep you updated every step of the way to ensure you know exactly when to expect your new pet.

For the safety of your gecko, we require pickup at a FedEx hub. Be sure to bring a photo ID to the FedEx Hub for pickup. We’ll collaborate with you to determine the most convenient hub location, ensuring a safe and easy pickup experience. If you have specific preferences, please let us know, and we’ll do our best to accommodate them while maintaining the highest standards for your gecko’s safety.

To ensure a smooth transition, have your gecko’s enclosure set up before arrival. Ensure the enclosure is secure, well-ventilated, and includes appropriate heating, humidity control, and hiding spots. Prepare the habitat with a shallow water dish, food, and a designated area for your gecko to explore and feel safe. Review our care guidelines to ensure you’re fully prepared to welcome your new gecko into a comfortable and stress-free environment.

When your gecko arrives, allow it time to acclimate to its new home. Place it gently in the prepared enclosure and give it some quiet time to adjust. Avoid handling your gecko for the first few days as it settles in, ensuring it feels secure in its surroundings. Monitor for any signs of stress, and make sure the temperature and humidity levels in the enclosure meet its needs.