Privacy Policy — YetiGex

Effective Date: 9-02-2025

YetiGex (“we,” “our,” “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase products, or sign up for communications, including SMS text messages. By engaging with YetiGex, you consent to the practices described below.

1. Information We Collect

We may collect the following information:

Name, mailing address, email address, and phone number.

Order details (products purchased, shipping information, payment confirmation).

Voluntarily submitted information (forms, membership sign-ups, reviews, or messages).

Device and browser information (through cookies or analytics tools).

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

Processing and fulfilling orders, including confirmations and shipping updates.

Providing customer support and responding to inquiries.

Sending care tips, updates, promotions, and service notices if you have opted in.

Maintaining legal, security, and compliance records.

3. SMS Consent and Messaging

By submitting a form, joining the Gecko Club, or checking the SMS consent box at checkout, you agree to receive text messages from YetiGex.

Message frequency varies (e.g., order updates, care reminders, promotions).

Message and data rates may apply.

To stop receiving SMS, reply STOP at any time. For help, reply HELP.

Consent is not a condition of purchase.

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party.
We will never share subscriber information for marketing purposes.

We share information only when it is required to complete business operations, such as:

Payment processors and financial institutions.

Shipping and delivery providers.

Messaging and email service providers.

Legal or regulatory authorities when required by law.

5. Security and Retention

We use commercially reasonable safeguards (physical, electronic, and procedural) to protect your information.

Data is retained only as long as necessary to fulfill the purposes outlined above, or as required by law.

While we take measures to protect your data, no system is completely secure. By providing information, you acknowledge this risk.

6. Your Rights

Depending on your location, you may have rights to:

Access, update, or correct your information.

Request deletion of your data, subject to business/legal requirements.

Opt out of promotional communications at any time.

Requests can be made via email: [email protected] or by phone: (423) 427-6129.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have, we will promptly delete it.

8. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted at yetigex.com/privacy-policy with a revised Effective Date.

9. Contact Us

YetiGex
Kingsport, TN
Email: [email protected]
Phone: (423) 427-6129